FAQ

How will I know what size boiler is appropriate for my house or business?
Your local heating professional should perform a heat loss estimate based upon the size and construction of your home before recommending a boiler size and model. You may use this catalog as a reference.

 

How can I buy HeatCo comfort heating products?
You can Contact US.

 

What should I do if my heating system is not working correctly?
Please contact your local heating professional to troubleshoot your system. Your heating professional can contact a HeatCo Distributor or our Technical Service Department for additional assistance.

 

I installed my own boiler. How do I get technical support?
Homeowners, who are not professional heating contractors, who have installed their own boilers, need to contact the distributor/dealer who sold them the boiler for technical support and warranty action.

 

I think my boiler water temperature is wrong. What are the proper temperature settings for my system?
hot water systems: “average” setting is 70 c.Can be raised as high as 90c., if needed in severe weather. For systems with coils to heat domestic hot water, high limit setting of 90c. with low limit setting of 70c. and differential setting of 15 is recommended for optimum amount of domestic hot water.

 

 

Warranty Answers:

 

How do I clean the boiler?

 

Steam Boilers
To clean a steam boiler, use one pound of trisodium phosphate for every fifty gallons of water content. Heat the boiler to 80°c; hold at 80°c for two hours. Do not allow the boiler to make steam. After two hours, drain the boiler and fill with fresh makeup water. Water treatment chemicals should be thoroughly reviewed before they are introduced into the boiler. Foaming agents that will interfere with steam action are of particular concern. Sodium carbonate (one pound for every 30 gallons) or sodium hydroxide (lye) (one pound for every fifty gallons) may be used.

Check pH level after cleaning. It should be between 7 and 8.5. A small amount of cleaner may be added to adjust the pH up to the proper range.

DO NOT use petroleum based products in the boiler.

 

Water Boilers
Use one pound of trisodium phosphate for every fifty gallons of water content. Fill, vent and circulate the system with above mixture, allowing it to reach design or operating temperature, if possible. After circulating a few hours, drain the system completely and refill with fresh water. Usually, enough of the cleaner will adhere to the piping to give an alkaline solution satisfactory for operation; a pH reading between 7 to 8.5. Sodium carbonate (one pound for every 30 gallons of water content) or sodium hydroxide (lye) (one pound for every 50 gallons) may be used.

Check pH level after cleaning. It should be between 7 and 8.5. A small amount of cleaner maybe added to adjust the pH up to the proper range.

DO NOT use petroleum based products in the boiler

 

Help, my boiler is leaking! Who do I call?
If your boiler is leaking, contact either your installer or the professional heating contractor of your choice. If the unit needs to be replaced immediately, your heating contractor should obtain the appropriate cast iron section block or boiler from our local wholesale distributor. Warranty is not approved sight unseen, nor can our field representatives make any type of determination while the boiler is still installed. For warranty consideration, the leaking boiler or section block should be returned to the same wholesale distributor where the replacement was purchased. Our field representative will then do a thorough inspection at the wholesale distributor. At that time, he will process a claim credit or denial, based on his findings. Credits for warranty are processed through the wholesale distributor; HeatCo does not reimburse consumers directly.